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Simple Do-It-Yourself Patio Kits from Shade Structures Inc.
Phone: 1-888-Alumawood
Fax: 1-888-619-8849
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Shipping Policy

Damaged Product

If you need to return a product because it was received damaged, we reserve the right to replace only the damaged parts. You will not be charged for delivery of such replacement parts or replacement product. We will let you know whether you need to return the damaged or defective parts, or the entire product. You will not be charged for their return.

  • We need to be notified within 24 hours of delivery.
  • We will need a copy of the "Bill of Lading" or "Delivery Receipt" from the driver who delivered it. It must note the damage and the driver needs to sign this.
  • We will need photos of the damage boxes and material emailed to us so we can file a claim with the shipper.
  • We will need a detailed list of each damaged part that needs to be replaced. The photos must show each piece claimed.

It is your responsibility to inspect the delivery for damage. Do not sign for delivery of the material until you are satisfied it is in good condition. If you sign for the material you are agreeing that you have received it in good condition and no claim for damage can be made.

Return Policy

We are committed to your satisfaction and will do our best to help you order your cover properly. All dimensions, colors, styles and every other aspects of the do-it-yourself kit are your responsibility. Please be sure of your details when ordering. Carefully look over your final invoice, this is what you will be receiving. If you notice any discrepancies from your design or if you have any questions at all you must call us within 24 hours of ordering. No changes can be made to your order after 24 hours. Due to the fact that our products are custom made, we cannot allow returns of your order.

 

 

 
 

Features of Alumashade include:

  • Heavy header beam construction
  • Richly textured woodgrain finish
  • Weather resistant paint finish
  • Color-matching fasteners
  • Variety of popular colors
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Which Style Do You Prefer?

Alumawood™ Aluminum Patio Covers: Lattice or Solid